|
|

Instructor FAQs | Student FAQs
-
Why don't I see the course site for my course?
- Why are my course sites from last quarter still on my Blackboard home page?
-
Why does my professor show no results for a quiz/survey I took?
-
What happens if I go over time for a timed quiz?
-
How do I participate in an online discussion if the message "There are no forums" appears
in the Discussion Board area?
-
How do I change my name in CMS?
-
How do I change my e-mail address in CMS?
-
What are the recommended browsers to use with this system?
-
How do I send a file to my instructor using the digital drop box?
-
How do I access the Discussion Board?
-
The words in the menu are too small, how can I make them bigger?
-
How can I access linked Westlaw documents on Blackboard?
-
How can I access linked Lexis documents on Blackboard?
-
How can I create a personal homepage on Blackboard?
-
How do I view my and other people's personal homepages on Blackboard?
-
I am having trouble using the visual text box editor. Can I disable it?
-
What is Agilix Backpack and how do I use it with CMS?
 |
Why don't I see a course site for my course?
|
 |
Course sites are automatically created for all courses at Northwestern. However, they are created unavailable to students, until the course Instructor changes the site availability. This is mainly so that instructors can assemble their course site as they please until they are ready to grant student access to it.
If you are enrolled in the course through CAESAR, then you are most likely enrolled in the Blackboard site. We suggest notifying the instructor that you cannot see the site, and asking if he/she has made the course available.
If your instructor has confirmed that the course site has been made available:
- Auditing student:
Contact your instructor to give you access privileges to his/her course site
- Student enrolled in a course less than 24 hours:
You should gain access automatically to a class' course site 24 hours
after you have enrolled in the course
- Student enrolled in a course more than 24 hours:
Sometimes a student may become course disabled if he/she drops a course and then re-enrolls, or drops a course to change a discussion section, etc. When Blackboard compare rosters with CAESAR, the system believes the student is no longer enrolled and disables the netid from the course.
Alternatively, the course site could still be unavailable. Contact your instructor about changing the course availability. Once it is available, allow up to one business day to gain access.
If you continue to have problems or suspect that your netid has been course disabled, contact Course Management Support at 847-491-4044 or email: course-management@northwestern.edu.
|
| | [Back to top] |
 |
Why are my course sites from last quarter still on my Blackboard home page?
|
 |
Courses from the previous quarter are kept available through the first week of the new quarter, unless the instructor for the course makes it unavailable beforehand. By the second week of classes, only the courses for the current term should appear on your Blackboard home page. |
| |
[Back to top] |
 |
Why does my professor show no results for a quiz/survey I took?
|
 |
If you hit the Back arrow button after submitting a quiz/survey, Blackboard interprets that
as another attempt to take the quiz and will wipe out your response.
An "incomplete" mark will appear in the instructor's gradebook. |
| |
| | [Back to top] |
 |
What happens if I go over time for a timed quiz?
|
 |
You will still be able to complete and submit the quiz. However, your instructor will know exactly how much time you took, adjusting your grade accordingly. |
| |
| | [Back to top] |
 |
How do I participate in an online discussion if the message "There are no forums"
appears in the Discussion Board area?
|
 |
Your instructor must create a forum in order to permit online discussion. Contact
him/her to request participation in an online discussion for the class. |
| |
| | [Back to top] |
 |
How do I change my name in CMS?
|
 |
CMS imports all personal student information from CAESAR. To change your name, you must send an email to caesar@northwestern.edu, stating your request. Once your name information on CAESAR has been changed, the online directory and the Course Management system records will be updated within one to two business days. |
| | [Back to top] |
 |
How do I change my e-mail address in CMS?
|
 |
CMS gets your e-mail address by looking at your Ph entry, so if you just make sure your Ph entry reflects your current address,
the CMS will always have your correct e-mail.
To change your e-mail address in Ph,
- Go to https://directory.northwestern.edu/edit/
- Enter your NetID and password and click Log in.
- Use either the alias or mailbox fields to update your email address. For more information on which field to use,
click on the email field.
|
| | [Back to top] |
 |
What are the recommended browsers to use with this system?
|
 |
While almost any browser can successfully access a course site on the
Course Management System, only a few are "certified", 100% supported
by Blackboard Product Support.
We recommend using Firefox or Safari when using Blackboard. |
| |
| | [Back to top] |
 |
How do I send my instructor a file using the digital drop box?
|
 |
To send a file,
- From your course site, click on the Tools button
- Click on Digital Drop Box
- Click Send File
- Enter a title for your upload
- Click Browse
- Find your file, highlight it and click Open
- Click Submit
- Click OK
Note: You do not need to click the Add File button to upload a file. When you use the send
file button, the file is "Added" at the same time as it is sent to your professor. |
| |
| | [Back to top] |
 |
How do I access the Discussion Board?
|
 |
To access the Discussion Board,
- Click Communications from your Course Site
- Click Discussion Board
- Click on the forum you wish to enter
- If there are no forums to enter, your instructor or TA needs to begin a forum before messages can be posted
|
| | [Back to top] |
 |
The words in the menu are too small, how can I make them bigger?
|
 |
You should change the font size in your browser. To do this,
- Click on the View menu
- Select either Text Size (in Internet Explorer or Firefox) or Text Zoom (in Netscape)
- Select a bigger size/zoom
|
| | [Back to top] |
 |
How can I access linked Westlaw documents on Blackboard?
|
 |
You must use your own Westlaw password in order to pull up a Westlaw document. When prompted, sign in with either your eleven digit ID or with the customized ID and password you created.
If you are routed to the general Westlaw.com sign-on page:
- In the general Westlaw.com sign-on, you must enter something in the Client ID box, but (because you are a law student) it can be any text of your choosing
- Then, enter your eleven digit ID or your custom ID (to use your custom ID, you might have to click on My Sign On) and password
It is suggested that you open Westlaw in a separate window before you click on the document link in Blackboard. |
| | [Back to top] |
 |
How can I access linked Lexis documents on Blackboard?
|
 |
You must have your own Lexis password in order to pull up a Lexis document. When prompted, sign in as you normally would to use Lexis, with either your seven digit ID or with the customized ID and password you created.
Lexis's link building system requires your computer to accept cookies in order for it to access the links created. If you experience repeated requests for your sign-on information, check to see if you have enabled cookies in your browser.
To enable cookies,
- In Internet Explorer:
- Select Tools from the menu
- Select Internet Options
- Select the Privacy tab, then click on Advanced
- Check Override automatic cookie handling
- Select Accept First-party Cookies
- Select Always allow session Cookies
- In Netscape Navigator:
- Select Edit from the menu
- Select Preferences
- In the left-hand Category frame, click on Advanced
- In the right-frame, select Accept All Cookies
|
| | [Back to top] |
 |
How can I create a personal homepage on Blackboard?
|
 |
It is possible for students to create personal homepages on their course sites that would be visible to all other students/instructors.
To create a homepage,
- Go to the course site where you would like to create your homepage
- Click Tools in the course menu on the left hand side
- Click Edit Your Homepage
- Enter any desired information, upload a picture, and click Submit
- Your personal page is now saved on your course site
- See the FAQ below on how to view your and other students' pages
|
| | [Back to top] |
 |
How do I view my and other people's personal homepages on Blackboard?
|
 |
To view a homepage,
- Go to the course site where you would like to view the homepage
- In the course menu on the left hand side, click Communications
- Click Roster
- Search for any particular individual's homepage using the search field, or click on the List All tab to view the list of all users
- Click on the name to view the homepage
|
| | [Back to top] |
 |
I am having trouble using the visual text box editor. Can I disable it?
|
 |
Yes. To disable/enable the visual text box editor option,
- Go to Course Tools on the left menu panel of the course site
- Click Personal Information
- Click Set Visual Text Box Editor Options
- Change Set Availability according to your preference
- Click Submit
- Click OK
|
| |
| | [Back to top] |
 |
What is Agilix Backpack and how do I use it with CMS?
|
 |
Agilix Backpack (formerly known as Blackboard Backpack) allows students to download course materials from the CMS and manage them on their computer if the CMS is set up to allow communication with the Agilix tool. Northwestern does not currently support this application. If you've already purchased the product, you can get your money back within 30 days of the original purchase date. See http://backpack.agilix.com/help.aspx for more details.
|
| |
| | [Back to top] |
|
|
|
|